Brandon Surdock is the type of manager who takes the time to understand how things work. Recently promoted to General Manager for an association with on-site management services, Brandon brings unwavering patience and meticulous attention to detail to his job. He knows that quality HOA management requires overseeing dozens of moving pieces all at once….
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Membership enthusiasm plays a key role in the success of every community. When homeowners are engaged and excited, the whole community can feel it. It makes the HOA a vibrant, bustling place to live. Not only does an engaged membership support high property values, close-knit homeowners are integral to creating a true sense of community….
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2019 has already kicked off many exciting developments for us here at Keystone. We’re continuing to advance the capabilities and expectations of property management throughout Southern California and our brand and staff reflect our ongoing commitment to excellence. “As leaders in Orange County and San Diego HOA management, we’re never satisfied with the status quo,”…
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Dues are always a hot topic for HOAs. The collection and allocation of dues can be a touchy subject for the membership since it directly affects their wallets. However, successful homeowners association management wouldn’t be possible without everyone sharing the cost. Board members are put in a tricky situation: they want to please the membership…
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When HOA management is running smoothly, it seems easy. However, quality management requires much more behind-the-scenes education than you may realize. This rigorous training helps managers keep pace with changing legislation and best practices to ensure that the communities they oversee receive the best possible service. One way you can determine whether or not your…
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“Keystone Spotlight” is an ongoing series introducing our top performing staff who continue to go out of their way to provide exceptional service For Kara Foley, HOA management is much more than checking tasks off a list—it’s about paying attention to the impact of her decisions on the lives of people in a community. As General…
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Some of the most common questions we receive are from homeowners who are unclear about how the property management company fits into their HOA-governed community. It’s understandable: HOA management is full of industry jargon, mysterious acronyms, and documents with complicated names. In this article, we’ll provide a succinct, easy-to-understand outline of common HOA management duties,…
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Homeowners association board members are an elected group who are tasked with making important decisions on behalf of the association. Each board member brings their own proficiency and experience to their role which can be a huge asset to the HOA. However, because they are volunteers, nearly all new board members lack experience with the…
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If your HOA management company is doing a great job, their involvement in your community might feel so seamless that you wonder why they’re there. An HOA management company not only facilitates the smooth operations of your community, but their involvement also has a long-term impact on your home’s value. Here’s how. Expertise & Insight…
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HOA living is full of specialized jargon. As the industry progresses, more terms emerge and old terms evolve. Not knowing for certain what specific language means can restrict your understanding of a particular document, which can get frustrating fast. As part of our ongoing effort to provide useful HOA management resources for homeowners, here’s a…
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