Jun20

Keystone Spotlight: Teresa Duhoux

Teresa Duhoux is a lot of things to a lot of people here at Keystone. Teresa has been a professional property manager going on thirteen years, eight of which she has spent here at Keystone. Throughout her tenure with us, she has exhibited leadership, professionalism and high standards, rapidly ascending through the ranks from Property Manager to Group Coordinator to District Manager to Director of Training and now Regional Manager.

Teresa started her career as manager of a large apartment complex where she was able to showcase her problem-solving skills straight away. “I was drawn to property management as a career path because I like the fast pace, I like dealing with new people and new challenges every day, and I like finding solutions to tough problems,” she explains.

As a Regional Manager, she oversees three groups of district managers and their teams, applying her expertise to solve complex challenges. She knows that Keystone Managers have received comprehensive training on the superior service levels expected from Keystone managers, because she was likely the one who trained them herself.

As Director of Training, Teresa led our in-house training program for new managers to bring them up to speed on the level of service we provide our clients and how we differ from other HOA management companies. “The most rewarding part of training is helping fellow team members. I love showing them the reason we do things the way we do and helping them navigate a particular process. Seeing that lightbulb going off in a team member’s head when they ‘get it’ is very rewarding.”

Staying current with the industry is not a luxury, it’s a must. Teresa also helps all Keystone Managers achieve higher professional designations in the HOA management field. To ensure Keystone Managers stay current on the latest trends and best practices, she schedules, budgets, and tracks professional membership certifications and renewals for our 80+ managers. “Ongoing education is important because it propels managers to a higher level that will benefit the association they manage. When choosing between two managers, an association often selects the manager with the higher level of certification.” 

Her decade-plus in HOA management was crucial experience for her own continuing education as she recently obtained her Professional Community Association Manager (PCAM) certificate from Community Associations Institute (CAI). PCAM is the highest designation a property manager can receive, requiring Teresa to draft a 100-page report of detailed solutions to complicated challenges facing a real-life mixed-use HOA.

In addition to providing training and high-level district managerial duties, Teresa is deeply involved in the day-to-day management of Northwood Pointe, a community in Irvine that boasts 1,930 single family homes and 17 sub-associations. As manager of the Northwood Pointe Maintenance Association, Teresa is tasked with overseeing maintenance and upgrades to the community’s many amenities, including a junior Olympic swimming pool, wader pool, BBQ area, pool house, and extensive landscaping featuring 2,000+ trees.

Because the Maintenance Association exerts architectural control over all sub-associations, Teresa helps the association’s board to shape the future of the community, including updating the association’s approved paint palette—no small undertaking for a community with close to two thousand homes. “I still love interacting with homeowners daily. I find it very rewarding to assist people, making sure that things get done in timely manner. Something new happens every day and I’m glad that I get to stay involved.”

Teresa wears a lot of hats—and she wears them all exceptionally well. As Keystone’s Marketing Analyst Alex Lucht explains, “Teresa is a perfect example of how important education is for managers. She’s an accomplished community manager and having her as our Director of Training is an incredibly valuable combination. Once we go through the hiring process and find a quality candidate, Teresa is the one who turns them from a ‘great manager’ into a ‘great Keystone Manager’. She’s a huge asset to our company and we’re proud that she continues to help us serve associations and our team members.”

Thanks for all your hard work, Teresa! You make a hard job look easy.

Do you enjoy working in a fast-paced environment? Become part of the Keystone team.

Posted by on | Categories: Community Management, HOA Management.

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