The past is a great place to visit when you’re feeling nostalgic, but it’s less charming when homeowner association (HOA) members are stuck using outdated management methods.
Busy board members and homeowners are already managing other aspects of their lives through apps and digital platforms. So, rather than having to make calls or drive to the management company’s office to request a hard copy of documents, make a payment, update their account profile, etc., why can’t taking care of HOA matters be just as simple as everything else?
The good news is that HOA management has never been easier with solutions provided by such technology. At Keystone these conveniences are not only available to you now but are also here to stay. Here’s a look at three ways our digital platform makes HOA management easier and drives better member experiences.
1. Operate More Efficiently
Automating tasks and centralizing information improve the HOA experience for the management company, the board of directors, and the association’s members. An efficient platform provides a single system of record where information pertaining to the operational and accounting aspects of running a homeowner association are accessible simultaneously and work together to provide a seamless end user experience.
By storing comprehensive information in one place and combining functional capabilities based on that information, a team can now provide best-in-class service to board members and homeowners alike, as opposed to one person being the holder of all information. In turn, a more efficient solution is provided to ensure timely assistance. The right solution provides accessibility, consistency, and continuity. Users don’t have to search through shared folders or discover they don’t have access to files they need when the manager is out of the office. Users are able to access information for which they have permission at any time, so there are no delays in service.
2. Allow Self-Service Options
Homeowners and board members want interactions to be as easy as ordering a ride or food from their phones. Self-service features further enhance the efficiency benefits of an HOA management platform because community managers no longer have to spend a lot of time on individual requests.
From the board member portal, users can see financial information, pay invoices, get real-time updates on bids, and view change orders and project timelines. They don’t have to make requests or wait for reports.
Similarly, the homeowner portal allows users to perform tasks like:
- Reserve and pay for the clubhouse
- Purchase a replacement key fob
- Request HOA documents
- Read the neighborhood newsletter
- Access the event calendar and get community updates
- Submit work orders and architectural applications
- View and make assessment payments
3. Promote Community Engagement
An effective HOA management platform will help promote community engagement. When members can easily stay informed, they feel included as part of the community. With an interactive platform, they can also find ways to become involved in activities and connect with their neighbors.
An intuitive, centralized tool helps strengthen the sense of community in HOAs. Managers can better serve residents with efficiency, while empowering users with self-service options.
Choosing HOA Management Tools That Are the Right Fit
When researching platforms, it’s important to consider the company that will provide support and other services. Keystone offers not only the technologies for superior HOA management, but platform customization, financial and accounting services, on-site management options, and more.
Keystone HOA management can help you create a custom management plan for your community. Talk to one of our HOA management experts to learn more.