An Update Regarding USPS Mail Delivery Times

March 20, 2020

 

Due to COVID-19, the United States Postal Service is experiencing delays in mail delivery times, which may have caused a delay in the posting of any mailed payments in April. To avoid delays, please sign up for ACH and online statement delivery at www.kppmconnection.com.

 

If you don’t currently have an account, you will need your account number located in your billing statement, and your property zip code to register.

 

 

 

After logging on, making a payment is easy:

 

1.  Click the “Make a Payment” button in the Transactions and Statements pane on the left-hand side

 

2.  Select either “Recurring ACH Payments”, “One Time ACH Payments”, or “One Time Credit Card Payments” – There is no charge for making an ACH Payment

 

3.  Enter your account information

 

 

 

In addition to making payments, the portal also offers other great features:

 

1.  Check your account balance

 

2.  Opt into electronic billing statements and community eblasts

 

3.  Review work orders, courtesy violation letters, and architectural application status

 

4.  Change your contact information

 

 

 

If you need assistance, please feel free to contact our main line or your Community Manager.

 

 

 

Keystone Continues Service

March 20, 2020

 

Last night, Governor Newsom issued Executive Order N-33-20.  It ordered all individuals living in California to stay in their place of residence.  The order provided exemptions for critical infrastructure sectors as outlined here.  We want to reiterate that we are classified as a critical infrastructure sector due to the services we provide that maintain the common area of the associations we manage.  Therefore, rest assured that Keystone will fully support operations during this unprecedented time of need.

 

During this time of need, we remain focused on two groups of people: Our Team Members and our Clients.  In order to continue providing the services members and Board Members rely on, Keystone has taken steps to ensure our teams can work remotely at the same capacity as if they are in the office so they can remain safe.  In addition, our Team Members can provide service remotely to our clients:

 

1.  Teams who normally work at our corporate office in Irvine and all of our Regional Offices will be working remotely.  We will continue to provide all essential services, work regular hours, and work with our clients by phone.  We will be adding signage at our office doors, adding messaging on our main number, and special messaging on our website.

 

2.  Onsite Team Members will continue to provide essential services to our Large Scale clients by following the specific protocols adopted by the Boards of Directors in those communities.

 

3.  Our Team Members will be taking appropriate measures to socially distance themselves and limit personal exposure while performing their daily duties.

 

4.  Committee and Board Meetings must either be rescheduled or attended via teleconference to limit exposure through the end of April. Keystone can support all electronic meetings, and your Manager can supply you with a plan to accommodate your next meeting.

 

5.  All facility inspections will be performed without interruption.

 

6.  We would like Boards to please review all community facilities used and whether it is necessary to close recreational facilities or limit access.

 

7.  We are partnering with our client Board Members to send community specific communications through eblasts and community websites.

 

In addition, here are some helpful links to official information regarding COVID-19:

 

State of California Covid-19 Response

 

Centers for Disease Control

 

California Department of Public Health

 

World Health Organization

 

Should you need additional assistance, please contact our main line or your Community Manager.

 

 

 

General Update and Recommendations for Board Meetings

March 17, 2020

 

Keystone’s number one priority is the safety of our team members and the communities we serve. This has become particularly important in the face of the current COVID-19 outbreak.  We would like to take a minute to make you aware of our plans to continue conducting business while keeping our customers, Team Members and facilities safe.

 

We understand that your community is an integral part of your members’ lives, especially during the COVID-19 outbreak.  In order to continue providing the services members and Board Members rely on, Keystone has taken steps to ensure our teams can work remotely at the same capacity as if they are in the office.  Over the last two years, Keystone has made strategic technology investments to ensure all internal processes can be supported electronically. Phone systems can be redirected and answered from anywhere a team member is located and have easily accessed systems from virtually anywhere to fulfill our service commitments to you.  Our commitment remains to ensure essential community service needs are seamlessly supported.

 

Therefore, rest assured that Keystone will fully support operations during this unprecedented time of need.  Please note the following steps taken and recommendations for meetings:

 

1.  Effective March 18, 2020, our teams who normally work at our corporate office in Irvine and all of our Regional Offices will be working remotely.  We will continue to provide all essential services, work regular hours, and work with our clients by phone.  We will be adding signage at our office doors, adding messaging on our main number, and special message on our website.

 

2.  Our Team Members will be taking appropriate measures to limit personal exposure while performing their daily duties.

 

3.  Committee and Board Meetings must either be rescheduled or attended via teleconference to limit exposure through the end of April. Keystone can support all electronic meetings, and your Manager can supply you with a plan to accommodate your next meeting.

 

4.  All facility inspections will be performed without interruption.

 

5.  We would like Boards to please review all community facilities used and whether it is necessary to close recreational facilities or limit access.

 

Should you need additional assistance, please contact our main line or your Community Manager.

 

 

 

COVID-19 and Community Operations

March 16, 2020

 

Keystone’s number one priority is the safety of our team members and the communities we serve. This has become particularly important in the face of the current COVID-19 outbreak. We would like to take a minute to make you aware of our plans to continue conducting business while keeping our customers, employees and facilities safe.

 

At this time, Keystone will continue operations within your community.  As a part of the mitigation efforts, we are no longer allowing walk-in traffic at our Corporate and Regional Offices until further notice.  Our Team Members will be taking appropriate measures to limit personal exposure while performing their daily duties.  In addition, we are actively following guidance given by the CDC for businesses in the United States.  Please know that we are taking this situation seriously and will do everything in our power to keep all essential services up and running for you and your families.

 

The COVID-19 situation is fluid, so we will continue to update you as necessary.  If you have questions regarding your account or need to make a payment, please visit us at kppmconnection.com. If you have not registered, you will need your property address and account number.

 

For Association specific questions, please feel free to contact your Community Manager.  For all other questions, please contact us at (949) 833-2600.